Careers in Trig
We are always interested to hear from talented individuals with a passion for aviation.
Trig is a company with an enthusiastic, friendly and driven workforce. Each department in Trig strives for design excellence and innovation, with our ‘Better by Design’ philosophy, we aim high and are passionate about achieving the best.
We have a fantastic culture, built by people who share a passion for aviation, technology and innovation. Our size ensures that everyone has a part to play in our success. People at Trig are encouraged to get involved and with support, take on responsibilities – to make things happen.
To find our more watch the video below:
Trig has a great benefits package comparable with much larger employers. Our terms and conditions are determined by our commitment to our people; investing in them to ensure a good work/life balance.
Our benefits include:
- 30 days’ holiday entitlement plus 3 fixed public holidays on Christmas Day, Boxing Day and New Year’s Day.
- A working week of 37.5 hours with flexible working around the core hours of 10am-3pm.
- Life cover of 4 x salary.
- Matched pension contribution up to 4% of salary.
- Childcare vouchers and a cycle to work scheme.
- Sponsored learning and personal development – including subsidised flying lessons.
Trig Avionics is a leading provider of General Aviation avionics for communications, navigation and surveillance. We are building a strong team to deliver on our ambitious aspirations as we expand our range of products and increase our market share.
Current Vacancy – Customer Support Team
Customer Support Manager
Trig Avionics manufactures class leading products for general aviation, sold through our dealer network in 42 countries around the world. These products include VHF radios, transponders, and navigational equipment.
Trig’s reputation in offering the best customer support in the industry hinges on talented, friendly, and dedicated technical experts, with a passion for providing fantastic customer service.
We need a Customer Support Manager who will lead the team that deals with both our customer enquiries, providing clear helpful advice (on the phone and via e-mail), and repairs on any returned products in our EASA and CAA Part 145 approved workshops. You will also provide support and oversight of our third-party support organisations to ensure Trig’s customers needs are being met around the world.
In addition, you will be a member of both the Operational and Executive Management Teams in Trig with reporting responsibilities including weekly departmental workloads, capacity analysis and product issues and monthly strategic trend analysis and customer feedbacks. You will be responsible for ensuring that the Trig Avionics Support function is aligned to meet our growth plans.
It is essential that you will have received relevant technical training, ideally in aircraft systems, or avionics. You must have at least five years of experience including team management in a customer facing role. You have experience of dealing with complex technical documentation, e.g. manuals and schematics. You can take complicated concepts and technical detail and effectively communicate these to a non-expert audience, which may include group presentations.
With a passion for aviation you are self-motivated with a flexible, positive, and responsive approach to all types of challenges. You must be a fluent English communicator – German and/or French would be advantageous.
Trig will provide thorough training in all aspects pertinent to this aviation role. You will be required to travel and on occasions work at trade events during weekends. This role will be based in Edinburgh, Scotland or in Amersfoort, the Netherlands.
For more details and to apply please send your CV and a covering letter to firstname.lastname@example.org
This vacancy was posted on the 4th of May – potential applicants are encouraged to apply as soon as possible.